Please let us know immediately if you observe any behavioral or physical problems with your pet after your grooming appointment. We can not take responsibility for problems reported to us more than 24 hours after grooming. If you think you may need to take your pet to the vet, please contact us before you do so. If it is an emergency or after hours please leave us a voicemail. We will respond as soon as possible.
Appointment Arrival Times: Each groomer has specific times they take throughout the day for grooming. Please arrive promptly for your appointment. If you are running late please give us a call. If you are more than 15 minutes late we may have to reschedule your appointment. Groomers work by appointment, if are are late we may have to run into another appointment time which is unfair to the groomer and the other clients.
Cancellation Notice: In order to schedule grooming appointments for the convenience of our clients, we must make maximum use of every appointment slot. We confirm all appointments via text message/E-Mail. Clients who cancel fewer than 24 hours before their appointment or who do not show up for a scheduled appointment will be rescheduled only after other clients have been accommodated. We may charge a "No Show" fee of 50% of the estimated appointment cost, it would apply to your next grooming appointment, and we reserve the right to decline future appointments for clients who fail to keep a scheduled appointment three times in a calender year without adequate prior notice. We may also require a deposit for future grooming that would be applied to the appointment. Deposits are non-refundable if appointment is missed again. The deposits will be applied to the overall cost of the groom.
Late Pick-Up: All pets brought in for grooming must be picked up within two hours of the time the client is informed the pet is ready unless special arrangements are made by the groomer ahead of time. Pets remaining after that time will be placed in daycare and a half-day fee of $15.00 will be charged. We reserve the right to decline future appointments for clients who fail to pick up their pet on time on more than one occasion. Our hours are by appointment only, please pick up before 5:00PM. There is a $1.00 per minute charge is the groomer must stay past closing time. This is on a case by case basis. If pets are not picked up by 6:00PM they will be boarded overnight and a boarding fee of $75.00 will be charged at pickup.
Re-Do Policy: If you are unhappy with the results of your pet's grooming, contact us within 2 business days of your appointment and we will re-do the grooming by appointment availability at no additional charge. We want our clients to be happy and understand that it can be disappointing when something doesn't turn out right, please allow us the change to make it right.
De-Matting/Impacted Undercoat Fee: Heavily matted pets require additional time to either comb out, or trim. A de-matting fee of $60.00 per hour may be charged to comb out matted pets. De-matting is stressful for the pet, so we will decline to de-mat pets that require more than one hour of de-matting and offer to shave the pet instead. A matted dog contract and/or number of prepaid appointments may be required under certain circumstances.
Preparation Fee: Heavily matted pets may need to be shaved prior to bathing. A charge of $15 - $50 may be added for additional time required to do so.
Behavioral Issues: We will make every attempt to groom uncooperative pets, but we may not be able to complete grooming on pets that pose a threat to themselves, other pets or our groomers. We reserve the right to decline a return appointment for pets who's behavior makes it unsafe for us to groom them. We also reserve the right to stop the grooming appointment at any time and clients may be responsible for the entire cost of the appointment. A muzzle may be used if your pet shows signs of aggression. ANY BITE HISTORY MUST BE DISCLOSED BEFORE A PET'S APPOINTMENT! Groomers hold the right to refuse service or stop service at any time due to biting. If your dog bites a groomer to the point that they need time off of work the pet will be dismissed from future appointments. This is for the safety of our grooming team. You may be held responsible for any damages your pet causes to a groomer. A bite can be the end of a groomer's career. Please be honest. We will do our best to work with any pet or make recommendations for your pet to help them be more comfortable with the grooming process in the future.
Payment: Payment is due when service is rendered by cash, check or credit/debit card. A $30.00 returned check fee will be added for any returned check.
Health: All dogs must have current rabies and Bordetella vaccinations at minimum, please talk to your vet about additional protection for your pet. All health concerns must be disclosed to the groomer before the appointment. We are not responsible for pre-existing conditions that may be irritated, aggravated or unveiled by the grooming process. Please check with your veterinarian to make sure your pet is healthy enough to be groomed. If your dog is showing signs of illness such as; diarrhea or vomiting they will be sent home. Please do not bring a sick dog to the salon.
Unaltered Dogs: We will groom unaltered pets, however, if your female dog is in season we will have to send her home until her heat is over. If creates an unsafe environment for all the dogs and complicates the grooming process.
Fleas & Ticks: Any pet with parasites present will be required to have a flea treatment while in our care. There is an additional charge. Dogs must follow up with their veterinarian.
Housing Dogs Together: Dogs from the same household may be placed in the suites together with owners permission and written request. We are not liable for any injuries that may occur for dogs placed together.
Ear Care & Ear Hair Removal: All pets will have their ears cleaned with a mild ear cleaner. Ear hair removal is typically a standard part of the grooming process, if you choose to not have your pet's ear hair removed please let us know before we begin.
Toe Nail Trimming: All nails will be trimmed and/or filed during each grooming appointment. We always do our best to trim the nails as short as possible, without hurting your pet. However, overgrown nails may bleed when cut. Groomers will apply styptic powder if a nail bleeds. A quicked nail is very common in overgrown toenails and is not from the carelessness of the groomer but from the overgrowth of the nail. If your pet is showing signs of stress or aggression, we may not be able to clip or file your pet's nails adequately. If a toenail begins to bleed at home, your pet may have opened up a freshly clipped nail. Please contact the salon right away if this happens. If your pet continues to show stress, aggression or begins to hurt themselves or the groomers we reserve the right to no longer clip or file your pets nails as a part of your normal grooming process.
Injuries: There is always the possibility of cuts, nicks, or irritation during the grooming process. Some pets are harder to handle than others and accidents can occur. There are also times when matting may unveil something the pet would not have shown unless shaved. This is not caused by the groomer being careless, but the severity of the mats. We will always do an inspection of your pet upon arrival and in the bathtub. Your groomer will notify your of anything they find during those. Should any cuts occur during the grooming process., we will notify you and advise you on how to treat these. Injuries caused due to the condition of the dog or matting is NOT the responsibility of Noble Dog Inc. and any vet costs due to these are at the expense of the client.
Refunds: We do not offer refunds for grooming services or any products that have been opened. If you are unsatisfied please let the groomer know we will work with you.
Satisfaction: Our groomers will always work to give your pet the cut that you want, however, keep in mind that your pets comfort and health are always our number one priority. We can not send a dog home in an unhealthy state. We can not use inhumane methods or risk a pet's safety for vanity. If a dog is to uncomfortable we may have to make changes to the grooming plan. We will always keep notes on who groomed your pet and what was done for the groom. You are always able to request the same groomer and if they are not available, another groomer will be able to read notes on how your pet was cut. If you are unsatisfied with the groom., please let us know before you leave the shoppe so that the groomer can make any necessary corrections and we can take notes for the next groom. If changes are requested more than 24 hours after the grooming appointment, there will be an additional charge which may include a re-bathing fee. Please don't hesitate to let us know how you feel about your pet's groom. We want you to love our work!